The review viewer.
Open any image, video, audio file or PDF in a full-screen viewer, leave notes pinned to the exact spot or moment, and keep internal chatter apart from what the client sees.
The review viewer is where creative work gets looked at and talked about. It takes over the whole screen so nothing competes with the frame: the artwork sits on a dark stage on the left, and the Notes rail runs down the right. Every note can carry a position (a pin on an image, a timecode on a cut, a section of a mix, a page of a PDF), so feedback lands exactly where it belongs instead of in a paragraph somebody has to decode.
Opening a file for review
Images, video, audio and PDFs open in the viewer. Everything else (a zip, a source file, a link) downloads or opens as usual. You can get there from several places:
- On a task’s Files tab, use the Open review icon on a file row.
- On a deliverable, click a reviewable attachment. See Handing off and sending.
- In the Library, click any card or row you can look at. Files that can’t be reviewed open in a quick preview instead.
- From a notification about a file. Clicking it takes you straight to the asset.
- Clients open the same viewer from their portal, scoped to what they’re allowed to see. See The client portal.
To leave, use the back arrow, the Close review button, or press Esc. You return to the screen you came from.
What’s in the top bar
| Control | What it does |
|---|---|
| Back arrow | Returns to where you opened the file from. |
| File name and meta | The file name, the task ID it belongs to, and the size and file type of the version on screen. |
Version pill (for example v3) | Switches between versions. Managing roles also get Upload new version… here. See Versions and compare. |
| Compare | Appears once a file has two or more versions. Puts two versions side by side or under a wipe. |
| Review status chip | The file’s review status. Shown to your team only. |
| Request changes and Approve | Set the file’s review status. Owners, Admins, Team Managers and Dedicated Experts only. |
| Share | Opens Share this asset to create a no-login link. See Guest review links. |
| Download | Downloads the original file of the version on screen. |
| Help | Replays the short tour of the viewer. |
| Close review | Leaves the viewer. |
The Notes rail
The rail lists every note on the version you’re looking at, oldest first, with a count beside the Notes heading. Notes that carry a pin are numbered, and the number on the rail matches the disc on the artwork. Each author has their own identity color, so the bullet beside a note, its pin and its mark on the timeline all share one color.
Your team sees a two-way toggle at the top of the rail: Internal and Client. Each is its own stream. Under the toggle a hint reminds you which one you’re in: "Only your team sees this stream." or "The client sees everything in this stream." Clients only ever see the Client stream; they never see internal notes.
Resolved notes collapse into their own group at the bottom so the open list stays short. Notes left on earlier or later versions appear, dimmed and read-only, under Notes from other versions with a version chip, so nothing from a previous round gets lost.
Leaving a note
- Make sure the right stream is selected (Internal or Client).
- Give the note a position if you want one: drop a pin on an image or PDF page, draw on the frame, pause a cut at the right moment, or drag across a section of a waveform. See Drawing and annotations.
- Type in the composer at the bottom of the rail. Type
@to mention a teammate; they get notified. - Post it. The note appears on the rail, and its pin, tick or drawing appears on the stage.
Changed your mind about the position? The chip above the composer (for example "Pin at 42%, 31%" or "At 0:12") has a small ✕ to drop it and post the note about the whole file instead.
Working with notes
| Action | Who can use it |
|---|---|
| Reply | Anyone who can comment on the file. |
| Create task | Your team. Turns the note into a new task so the fix gets tracked. |
| Edit | The note’s author. |
| Resolve / Reopen | The author, or an Owner, Admin, Team Manager or Dedicated Expert. |
| Delete | The author, or an Owner, Admin, Team Manager or Dedicated Expert. The note’s pin and drawing go with it. |
Notes arrive live. If a teammate or the client posts while you have the file open, their note appears without a refresh.
Review status
Every file carries a simple review status your team can use to track where a piece stands:
Owners, Admins, Team Managers and Dedicated Experts set it with Approve or Request changes in the viewer, or from the file row menu on a task’s Files tab under Review status. The chip is an internal record: clients don’t see it.
Who sees what
| Viewer | Streams | Can approve, share, upload versions |
|---|---|---|
| Owner, Admin, Team Manager, Dedicated Expert | Internal and Client | Yes |
| Production Team | Internal and Client, on files they can see | No |
| Client | Client only | No (clients approve deliverables instead) |
| Guest with a link | Client only, latest version only | No |
Files a browser can’t play
Some professional formats, like ProRes, can’t play in a browser. When that happens the stage says "This format can’t preview in a browser." Owners, Admins, Team Managers and Dedicated Experts get an Add a review copy button: upload an MP4 or WebM export (up to 500 MB) and the round happens on that copy. The player shows a small "Review copy · master is MOV" label so nobody mistakes it for the master, and downloads still get the original file.
Without a review copy, people can still comment on the file from the rail; they just can’t draw on it.
Keyboard
Each media type adds its own shortcuts. See Video review, Audio review and Images and PDFs.